I'd like to email you! What is your business email address?
You can email us at firstname.lastname@example.org, where Beth, Sam or Sarah will get in touch with you right away.
I'd like to call you about my order. What is your phone number?
You can call us at (410) 528- 8660. Our normal working hours are from 9 am to 5 pm Eastern time, but we are an artists' studio, so sometimes we aren't immediately available. If you leave us a message, we will return your call!
I have a request/preference about an order I placed. Who do I contact?
Please contact our shipping/packing manager at email@example.com with specific requests about orders that have been placed (i.e. color matching skeins and any other color preferences). She will be happy to accommodate.
I am a new customer; how do I create an account?
In order to sign up for an account, you must first complete a purchase. When you're ready to make your purchase, sign in as a guest, complete your order, and once you've submitted it, the website will ask you if you'd like to create an account. Tell it yes, and it will prompt you to create a password. Once you've done this, it will save the information you entered for your order.
Orders paid by money order must be paid within 7 days within the continental United States, and 14 days within Hawaii, Alaska, United States Territories and all international orders. If we don't receive your money order within the allotted time period, your order will be automatically cancelled and the items restocked.
Of course! Our gift certificates are now done through Shopify, but were previously done exclusively through PayPal. If you still have an unredeemed PayPal gift card, then you're ready to pay, select PayPal as your payment option and you'll be redirected to the PayPal login screen. **NOTE** For some reason, PayPal gift cards ONLY work in Internet Explorer and Mozilla Firefox. After you've logged in, you'll see a screen that looks like the image below - click on the link that says "Redeem" and follow the directions from there. Ta-da!
We are not able to offer gift certificates for custom amounts at this time. Sorry!
What are the stamps at the bottom of my invoice?
Those are frequent buyer stamps! Each full-price skein you order earns you one stamp for the corresponding yarn base. Collect 10 matching stamps and mail them back to us at the address below to receive a coupon code for a free skein in the same yarn base. Make sure to include your email address with your stamps so we'll know where to send the code!
I need to send you my frequent buyer stamps, some goodies, or a card, or letters, or a return.
We love mail! Okay, returns make us sad, but we like making things right, so please, send us things to this address:
1547-B Ridgely Street
What is the airspeed velocity of an unladen swallow?
What do you mean? African or European swallow?
Can I sell your yarns in my shop?
We are offering a limited number wholesale accounts at this time, so please feel free to email us for more information. You can contact Beth at firstname.lastname@example.org for more information on wholesale accounts.
We also LOVE trunk shows! We really enjoy meeting new people and spending time with old friends. Talking to our customers makes us happy. We are willing to travel, especially along the East Coast and the Midwest- but we'll go even further, too! Contact Sarah at email@example.com to talk about scheduling a trunk show!
Could you custom dye something for me?
We can’t offer custom dyeing at this time, but we do take requests on our Ravelry forums, and we do occasionally offer custom- dyed lots as fundraisers and on special occasions.
Will your yarn stripe/ pool/ flash?
Based on how we dye the simple answer is, “In most cases, no, but heavily variegated colorways always run the risk of pooling, and a few of our colorways are specifically designed for purposeful pooling.” We would, however, like to remind folks that due to the processes involved in hand-dyeing yarns, skeins dyed in the same colorway will each show slight variations. We recommend alternating skeins every second row in order to avoid color variations in the fabric.
What was your connection to The Sanguine Gryphon?
The Sanguine Gryphon was an independent yarn company that was made up of two studios, with two owners. Cephalopod Yarns was once the Baltimore studio of The Sanguine Gryphon, and after The Sanguine Gryphon closed in December of 2011, Cephalopod Yarns opened, in January of 2012.
Is your yarn ethically sourced?
Yes. For us, ‘ethically sourced’ means we are getting our raw yarns from mills in the US and Canada, and that when we use cashmere, we insist upon and pay more for Mongolian cashmere vs Chinese cashmere. The mills we work with are small, family-owned businesses that pay a fair wage to their employees, and we mirror that in our own operations, too.
What is the meaning of life?