I'd like to email you! What is your business email address?
You can email us at firstname.lastname@example.org, where Cacie, Beth, Sam or Sarah will get in touch with you right away.
I'd like to call you about my order. What is your phone number?
You can call us at (410) 528- 8660. Our normal working hours are from 9 am to 5 pm Eastern time, but we are an artists' studio, so sometimes we aren't immediately available. If you leave us a message, we will return your call!
I have a request/preference about an order I placed. Who do I contact?
Please contact our shipping/packing manager at: email@example.com with specific requests about orders that have been placed (i.e. color matching skeins and any other color preferences). He will be happy to accommodate.
I am a new customer; how do I create an account?
In order to sign up for an account, you must first complete a purchase. When you're ready to make your purchase, sign in as a guest,
complete your order, and once you've submitted it, the website will ask you if you'd like to create an account. Tell it yes, and it will
prompt you to create a password. Once you've done this, it will save the information you entered for your order.
Orders paid by money order must be paid within 7 days within the continental United States, and 14 days within Hawaii, Alaska, United States Territories and all international orders. If we don't receive your money order within the allotted time period, your order will be automatically cancelled and the items restocked.
Of course! Our gift certificates are done exclusively through PayPal; when you're ready to pay, select PayPal as your payment option and you'll be redirected to the PayPal login screen. After you've logged in, you'll see a screen that looks like the image below - click on the link that says "Redeem" and follow the directions from there. Ta-da!
I need to send you goodies, or a card, or letters, or a return.
We love mail! Okay, returns make us sad, but we like making things right, so please, send us things to this address:
1547-B Ridgely Street
What is the airspeed velocity of an unladen swallow?
What do you mean? African or European swallow?
Can I sell your yarns in my shop?
We aren’t offering many wholesale accounts at this time, but please feel free to email us for more information. Please contact Sam at firstname.lastname@example.org to be notified when we begin to offer more wholesale accounts.
We ARE very interested in trunk shows, though! We love meeting new people and spending time with old friends. Talking to our customers makes us happy. We are willing to travel, especially along the East Coast and the Midwest- but we'll go even further, too! Contact Sarah at email@example.com to talk about scheduling a truck show!
What is your show schedule for 2013?
April 11th-14th: Hooray for Stitches South! We’ll finally be in Atlanta again, and I couldn’t be happier. Come see us in booths 123 & 125. Sarah, Sam and Lisa are looking forward to seeing everyone!
May 4th- May 5th: Maryland Sheep & Wool Festival! Whoot! Held in the Howard County Fairgrounds in West Friendship, MD, it’s one of the biggest yarn and wool shows in the country. While we don’t have our own booth this year, we will be featured in the Cloverhill Yarns booth, in the Main Exhibition Hall, booths D2 & D3. Cloverhill is my local yarn shop, so please, come out and show them some love!
May 9th- May 12th: We’ll be having a trunk show at the lovely Westport Yarns on 582 Post Rd E in Westport, CT. I’m looking forward to being back in Connecticut again- it’s my home state!
June 8th: 2pm- 4pm, at the Textile Museum on 2320 S Street NW in Washington, D.C., onmytiptoes will be hosting a Knitting Circle to celebrate Knit In Public Day. Come out and join us for inspiration and community! Knitting Circles are sponsored in part by Afghans For Afghans.
July 12th- July 14th: Spin U at Hofstra University in Uniondale, NY! I’m so excited about this event. It’s being run by our good friend Lauren Haiken and I am really looking forward to it.
October 19th- October 20th: Rhinebeck!!! Officially called the Dutchess County Sheep & Wool Festival, this legendary show happens every October in the Dutchess County Fairgrounds at 6550 Spring Brook Ave in Rhinebeck, NY. We look forward to it every year- fried artichokes! Sheep! Foliage and autumn weather!- and we’ll be there again in our usual spot--- Barn 39, booths 19 & 20. Come on out and see us!
Check the blog or join our newsletter to keep updated on our show schedule!
Could you custom dye something for me?
We can’t offer custom dyeing at this time, but we do take requests on our Ravelry forums, and we do occasionally offer custom- dyed lots as fundraisers and on special occasions.
Will your yarn stripe/ pool/ flash?
Based on how we dye the simple answer is, “In most cases, no, but heavily variegated colorways always run the risk of pooling.” We would, however, like to remind folks that due to the processes involved in hand-dyeing yarns, skeins dyed in the same colorway will each show slight variations. We recommend alternating skeins every second row in order to avoid color variations in the fabric.
What was your connection to The Sanguine Gryphon?
The Sanguine Gryphon was an independent yarn company that was made up of two studios, with two owners. Cephalopod Yarns was once the Baltimore studio of The Sanguine Gryphon, and after The Sanguine Gryphon closed in December of 2011, Cephalopod Yarns opened, in January of 2012.
What is the meaning of life?